Responsible Gaming

Jackpot City Casino strives to be the top destination for online entertainment destination. This means doing everything possible to give you an enjoyable, responsible and safe gaming experience.

To support this, we encourage you to have a look at the available resources on this page. We’ve included general tips, advice on underage gambling prevention and an overview of the responsible gaming tools available to you on login.

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  • Information Information
  • Underage Gaming Underage Gaming
  • Self Test Self Test
  • Player Limits Player Limits
  • Self Exclusion Self Exclusion
Information Underage Gaming Self Test Player Limits Self Exclusion

How to Gamble Responsibly

Use these tips to keep your gambling habits healthy at Jackpot City Casino.

  • Always remember that gambling is a form of entertainment and not a source of income
  • Never chase your losses and only gamble what you can afford to lose
  • Set up responsible gaming limits to help you manage the amount of money you spend
  • Balance gambling with other forms of entertainment and fun activities
  • Take regular breaks to prevent losing track of time and perspective
  • Don’t gamble if you’ve been drinking, are upset or feel depressed as your judgement can be impacted
  • Understand your chance of winning and how casino games work
  • Talk to someone if you feel your gambling is problematic

Support Links

If you’re concerned about your gaming habits or are a relative of someone affected by problem gambling, please consider seeking help.

You can also download Bet Blocker Self-Exclusion tool to help you control your gambling. You can install it on as many devices and select how long you want to be blocked for. Once activated, you will not be able to remove until your selected restriction length has expired.

Underage Gaming

It’s against the law for under 19's to gamble at Jackpot City Casino or any other online casino, and we take our responsibility to protect minors seriously.

When a new player signs up with us, we carry out comprehensive age verification checks to ensure they’re legally allowed to gamble. If we suspect or confirm underage gaming, accounts are closed immediately, and all funds are forfeited on the spot.

What to do if You Suspect Underage Gaming

If you suspect or know of a minor playing at Jackpot City Casino, please report it to us so we can take the necessary action.

Parental Controls

For those households with shared access to devices, we recommend installing Net Nanny® or similar software, which blocks underage access to gambling sites.

Bet Blocker can also be used for Parental Controls and allows you to restrict your children accessing gambling services.

It’s also worth familiarising yourself with built-in parental controls on your mobile, tablet, PC or TV.

Self Assessment

This test helps you assess how healthy your gaming habits are. Answer honestly, based on your gaming behaviour.

  • 1 (of 9)
    Have you bet more than you could really afford to lose?
  • 2 (of 9)
    Have you needed to gamble with larger amounts of money to get the same feeling of excitement?
  • 3 (of 9)
    Have you gone back on another day to try to win back the money you lost?
  • 4 (of 9)
    Have you borrowed money or sold anything to gamble?
  • 5 (of 9)
    Have you felt that you might have a problem with gambling?
  • 6 (of 9)
    Have people criticised your betting or told you that you had a gambling problem, whether or not you thought it was true?
  • 7 (of 9)
    Have you felt guilty about the way you gamble or what happens when you gamble?
  • 8 (of 9)
    Has gambling caused you any health problems, including stress or anxiety?
  • 9 (of 9)
    Has your gambling caused any financial problems for you or your household?

You cannot skip a question. Please review the above before continuing.

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Self Test Results

Outcome Good

You passed with flying colours

Your answers show that your gambling seems to be under control. If you still feel that your gameplay could be having a negative impact on yourself, you can use the behaviour tools available or take the following action below:

Outcome Low Risk

Your result does show a low risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Moderate Risk

We are a little Concerned

Your result does show increased risk for a problematic gaming behaviour.

We would also like to encourage you to take the following actions available to you:

Outcome Bad

We are Concerned

We think your gambling habits could be negatively impacting both yourself and those in your social and personal circles.

Please consider speaking to a professional as listed below:

We also encourage you to consider the following:

Set Player Limit
Try Self Exclusion Methods

Player Limits

Jackpot City Casino offers you a variety of responsible gaming limits to help you manage your spending. All changes to player limits are calculated using the GMT +2 time zone.

While the option to decrease or increase limit periods are possible, we encourage careful consideration before you request any limit increases. These should never be used to attempt to win losses back by gambling more.

If you choose to increase your limits, a delay of 24 hours applies to ensure every customer can reflect on their request.

Deposit Limits

This responsible gaming tool lets you set the amount of money you can deposit over a given period. With these limits in place, you will have full control over your gameplay.

Loss Limits

Setting loss limits allows you to control how much of your own money you’re willing to lose on a daily, weekly or monthly basis. Loss limits only factor in cash credits and automatically reset at midnight.

Session Limits

Having the ability to set session limits means you can manage the time you spend logged into your account. You can choose between daily, weekly or monthly session limits to fit your needs.

Self Exclusion

If you feel you’re at risk of developing a gambling addiction, using Jackpot City Casino’s Self-Exclusion tool is the best way to protect yourself.

Temporary Exclusion

This allows you to “Take a Break” for an elected time. While your temporary exclusion is in place, you won’t be able to access your account.

Permanent Exclusion

Another option is permanent exclusion, where you can apply to self-exclude for a minimum of 6 months.

What Happens When I Self-Exclude?

During a self-exclusion period, your Jackpot City Casino account will be restricted to prevent any gambling, login or depositing activities. Self-exclusion cannot be reversed or shortened, and we’ll do everything we can to detect and close any new accounts you may attempt to open.

I’ve Self-Excluded. What Should I do Next?

After self-exclusion, you’ve done everything to remove yourself from gambling on our sites.

Please check out the links below for further help and advice.